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2009.07.04

Web 2.0 Collaboration Tools for the Next Generation of Public Service

Driving high performance through more engaging, accountable and citizen-focused service

Web 2.0 technologies and services have spread around the world at an amazing pace and are used by millions of people every day. Many public service organizations are also adopting Web 2.0 applications to improve their ability to collaborate and serve citizens more effectively.

Accenture believes that Web 2.0 technologies are finding resonance among governments today because they are, in fact, supportive of a broader evolution in public service: a new relationship with government that is about genuine engagement of people in their own governance.

We also believe that public service executives must balance excitement and caution in their evaluation of the potential of Web 2.0. Governments have an obligation to be good stewards of citizens' tax money. They must implement new technologies responsibly and in a way that does not compromise privacy and security.

What is needed at this point in the evolution of Web 2.0 technologies and applications is an effective way to evaluate potential Web 2.0 investments in the context of a proven framework for effective governance—one that helps assess potential advancements in citizen-centric governance against both costs and the inevitable risks that any new technology poses.

The Accenture Public Service Value Governance Framework is such an offering. Derived from Accenture research and our experience working with governments and agencies around the world, the framework provides an important way for public-service executives to evaluate Web 2.0 technologies in terms of four attributes:

* Generating positive social outcomes.

* Balancing choice and flexibility with fairness and the common good.

* Engaging the public as co-producers of public value.

* Improving accountability and transparency.

http://www.accenture.com/Global/Research_and_Insights/By_Industry/Government_and_Public_Service/EvolutionPSDWeb20.htm

Australia Invites Public Comment on National Broadband Network Project

The Australian government today called for public comment on how its planned national broadband network (NGN) should operate, including issues of access, ownership and control of the network Dow Jones reports. Submissions are due by 30 July. The Labour government in April scrapped a tender process to build the network and instead plans to back the A$43-billion (US$34 billion) high-speed fibre-to-the-home (FTTH) network itself, with some investments from the private sector, as the global financial crisis dashed hopes of a single company completing the project. Communications Minister Stephen Conroy said it is important that, in laying the ground work for the single biggest national-building infrastructure in Australia's history, the government gets legislation governing the proposed national broadband network company right.

The government is planning to form a new company for the NGN roll out and operate the new company on a wholesale-only, open-access basis with oversight by competition watchdog the Australian Competition & Consumer Commission. It is asking for comment on how to achieve its goals, including how to set price and non-price terms for services, which services to offer, the nature of any private-sector ownership restrictions, arrangements for the government to ultimately sell its stake, and the role the ACCC should play in regulating the network. Telstra, SingTel's Australian unit Optus, and Canada's Axia NetMedia have indicated they are interested in participating in the NGN project, potentially by selling existing assets into the network in exchange for equity in the new company to be formed for undertaking the project.

https://communicationsdirectnews.com/do.php/140/36138?7649

2009.07.01

Information and Communications for Development 2009: Extending Reach and Increasing Impact IC4D Data and Methodology

Information and Communications for Development 2009: Extending Reach and Increasing Impact takes an in-depth look at how ICT, and particularly broadband and mobile, are impacting economic growth in developing countries. The data section includes at-a-glance tables for 150 economies of the latest available data on ICT sector performance. Performance measures for access, affordability and applications in government and business are also introduced.

http://web.worldbank.org/WBSITE/EXTERNAL/TOPICS/EXTINFORMATIONANDCOMMUNICATIONANDTECHNOLOGIES/EXTIC4D/0,,contentMDK:22229759~menuPK:5870649~pagePK:64168445~piPK:64168309~theSitePK:5870636,00.html

2009.06.30

World Bank Board Approves US$ 151 Million to Extend Affordable Communications Services to Malawi, Mozambique and Tanzania

The World Bank’s Board of Executive Directors today approved an International Development Association (IDA) credit[1] of US$151 million to extend access to affordable communications services to Malawi, Mozambique and Tanzania. This is the third phase of the Regional Communications Infrastructure Program (RCIP) – a US$424 million regional program that will increase the availability of reliable communications services for citizens, businesses and governments in Eastern and Southern Africa. Under RCIP 3, Malawi, Mozambique and Tanzania will receive US$20 million, US$31 million and US$100 million respectively.

Despite considerable developments in the information and communication technology (ICT) sector in Africa over the last ten years, the region still has the world’s lowest telephone and Internet user penetration and highest costs.

“Economic development in Eastern and Southern Africa is held back by prohibitive ICT costs and limited communications infrastructure,” said Rick Scobey, World Bank Acting Director for Regional Integration in Sub-Saharan Africa. “RCIP is helping the region to leverage the exciting developments in the sector and overcome the challenges through a combination of sound policy and regulatory frameworks, competitive market structures, and catalytic investments into public-private partnerships to accelerate roll-out of infrastructure networks.”

“Ultimately, RCIP will make affordable Internet and voice communications services more widely available, and in turn create new opportunities for employment, regional trade, social participation, and government efficiency. The recently launched submarine cable projects, together with such national backbone networks are already driving down substantially the costs of broadband connectivity in Africa,” said Mohsen Khalil, World Bank Group Director for Global Information and Communication Technologies.

"This project is a very exciting development for Malawi. The country has had a lot of success in the development of basic voice services, but our international call costs and broadband internet are currently very expensive compared to the rest of the world, and beyond the reach of most people. This project will link Malawi to the world by fiber-optic cable, and reduce the cost of international connectivity - which will in turn reduce the cost of international telephony and broadband internet service," said Timothy Gilbo, World Bank Country Manager for Malawi.

In Mozambique, the project leverages the sector liberalization reforms implemented by the government and will further contribute to the competitiveness of the sector to improve affordability, access, and use of networks. It will support the licensing of new operators, the establishment of rural access points throughout the country, and purchase capacity for universities and government institutions. The project will also set the basis for the development of eGovernment applications that will enable the provision of public services to citizens through electronic platforms.

“We are already seeing exciting developments in Malawi, which is working to become connected to the fiber optic cable which runs along the East African coast, and in Mozambique, where we have seen an explosion in mobile phone availability across the country,” said Peter Nicholas, World Bank Acting Country Director for Angola, Malawi, Mozambique, Zambia and Zimbabwe. “RCIP will leverage these developments and help Malawi, Mozambique and other countries in the region to catch up with the rest of the world in terms of telecommunications infrastructure and services.”

In Tanzania, the project will strengthen the policy and regulatory environment and promote sector reform in order to maximize the benefits of access to international bandwidth. Some components will specifically target priority groups such as the private sector by enabling a national business portal for all business registration information and a telemedicine system for Muhimbili National Hospital. In addition, the project will scale up the national vital registration system, enhance accessibility of land records through websites and mobile phone text messages, and develop an eProcurement pilot for the Medical Stores Department.

“In Tanzania, RCIP will support the implementation of the Government's National ICT Infrastructure Development Program, which aspires to provide ICT connectivity to Tanzanians at all levels,” said John Murray McIntire, World Bank Country Director for Tanzania, Uganda, and Burundi. “In particular, RCIP Tanzania will support last mile initiatives for rural access, the Government Communications Network (GovNet), eGovernment, and capacity building.”

RCIP 3 is a further milestone in the World Bank Group’s commitment to the goals of the Connect Africa Summit, which was held in November 2007 in Rwanda. As a result of the Summit, the World Bank Group and the African Development Bank have partnered to help Africa achieve the Summit goals by mobilizing funds to invest in infrastructure and applications, advising on the policy and regulation of the ICT sector across the continent, and helping with the design and implementation of national e-strategies.

The first phase of RCIP was approved by the Board of the World Bank in March 2007, providing assistance to Burundi, Kenya, and Madagascar, with a combined IDA volume of around US$164.5 million. The second phase, a US$24 million IDA grant for Rwanda, was approved in September 2008. RCIP complements regional undersea cable initiatives such as the Eastern Africa Submarine Cable System (EASSy) developed by telecommunications operators with support from IFC and other development partners.

http://www.webnewswire.com/node/460184

2009.06.25

The European Commission has adopted a Communication on Internet governance: the next steps

This Communication analyses progress on Internet governance and the changing role of governments in the process. It also reviews progress by ICANN in achieving the goals set for it in 1998. The Communication identifies a number of public policy principles that should be observed by other stakeholders and proposes an approach for moving international discussions on these matters forward.

http://ec.europa.eu/information_society/policy/internet_gov/index_en.htm

2009.06.23

DIGITAL BRITAIN: Special report

Media Week's in-depth coverage, in chronological order from the interim report to the final analysis, of Digital Britain including an interview with Lord Carter, a quick guide to the key proposals, comprehensive media industry feedback and their verdict on what will be delivered.

http://www.mediaweek.co.uk/news/rss/914962/DIGITAL-BRITAIN-Special-report/

The downturn and lags in usage take a heavy toll on countries in the Economist Intelligence Unit's 2009 e-readiness rankings

Key developments:

* The scores of all but nine of the 70 countries in the study decline in 2009

* Denmark—one of the nine—recaptures the top rank in the world e-readiness table

* New indicators reveal that information and communications technology (ICT) use seriously lags its availability in many countries

A sharp deterioration in business environments owing to the economic crisis has taken a toll on countries' e-readiness—their ability to harness ICT for social and economic development. The Economist Intelligence Unit maintains that a stable and transparent business environment is essential to fostering development and utilisation of digital technologies and services. Over the past year, however, the crisis has constricted availability of credit, led governments to entertain protectionist measures—including in the technology sector—and dampened foreign investment and support for private enterprise. All 70 countries in the e-readiness rankings have seen their business environment scores drop in 2009—an important reason why all but nine countries registered lower overall e-readiness scores this year compared with 2008.

Scores also fell, however, because this year’s rankings now cover ICT usage in addition to availability. The availability of technology is not enough to deliver the full socioeconomic benefit to countries that ICT can provide. For this, digital technologies must be used, and used effectively. Tracking actual ICT use is a tricky endeavour, but we have introduced several new indicators this year which compare countries on the extent to which their businesses and individuals use online channels. Since technology usage tends to lag availability, countries’ e-readiness scores have declined further.

These and other factors have also led to changes in the rankings table. Denmark has reclaimed global e-readiness leadership, a position it relinquished to the US last year. Other north European countries such as Sweden, the Netherlands and Norway—having, among other attributes, high levels of ICT usage—have reaffirmed their places among the top ten e-readiness countries or, in the case of Norway, advanced into this tier. Meanwhile, the US and UK, whose business environments have been hit particularly hard in the past year, have fallen a few rungs.

"The results of this year's research underscore the fact that digital development does not take place in a vacuum," says Robin Bew, Editorial Director of the Economist Intelligence Unit. "Tough economic conditions can constrain the drivers of technology adoption and use. Policymakers can help maintain the momentum of digital advancement, but above all they should refrain from introducing protectionist measures, which will only make matters worse."

Since 2000, the Economist Intelligence Unit has published an annual e-readiness ranking of the world’s largest economies, using a model developed in co-operation with the IBM Institute for Business Value. A country’s “e-readiness” is a measure of its e-business environment, a collection of factors that indicate how amenable a market is to Internet-based opportunities. Increasingly, it is also about how individuals and businesses consume digital goods and services.

Other major findings from this year's study are highlighted below:

* Emerging markets continue to rack up big advances in connectivity, or the extent to which people are connected to communications networks. Progress in the "connectivity and technology infrastructure" category of indicators is particularly notable in the Middle East and Africa, Eastern Europe and Latin America. But there remains a large gap between these and mature markets, which may have a negative knock-on effect on the usage scores of less well-connected countries.

* Government ICT strategy in emerging markets is bearing fruit. Most nations are making progress in implementing e-government programmes; a few developing countries keep pace and even outperform the e-readiness leaders in some areas. The governments of Mexico, Jordan and Vietnam, for example, have made substantial progress in recent years in making digital channels available to citizens for information provision and consultation ("e-participation").

* ICT development may benefit from the recession. Many countries' economic stimulus packages designed to hasten recovery—notably in rich-world countries hardest hit by recession, such as the US—have big ICT infrastructure projects wrapped up in them. But generally, all new stimulus-driven infrastructure spending, including on railways, power plants and other projects—incorporates a lot of ICT.

* Policy concerns exist on the near and longer horizons. Protectionism risks are growing in the global economy, and measures are afoot in some countries— China, for example—to increase protection of local ICT industries. Some stimulus programmes may also have a protectionist sting in their tail. Policymakers remain concerned that ICT providers are not doing enough to ensure the privacy and integrity of customer data. Finally, there is mounting concern about the environmental impact of digital devices and networks.

http://www.eiuresources.com/mediadir/default.asp?PR=2009061701

2009.06.22

Nigerian Information Minister to Release New Telecoms Policy

Minister of Information and Communications Prof. Dora Akunyili has said that after reviewing the existing telecommunications policy, the federal government has decided to compile a new policy that will re-shape telecoms operations in Nigeria, according to Vanguard. Akunyili said the existing policy, which came into effect in 2000, has lost touch with the current situation on the ground, particularly with regards to growth that can affect the economy positively.

Technical adviser Onuoha Nnachi announced at the sixth West and Central Africa forum in Abuja that the new policy will focus more on rural infrastructure deployment. She noted that the existing policy no longer meets the needs of telecommunication operations, hence a call for its review. She said a committee has already been set up and that members of the committee have commenced work, promising that the new policy will be released soon. Addressing the need for rural infrastructure development, Akunyili said the existing policy does not give room for this, but that it will be taken care of in the new policy. Other concerns centre on rural communities, which have not benefited from the current telecommunication revolution, a situation she said needs to be addressed urgently, adding that much telecoms infrastructure, such as poles and cables, wastes away because there are no proper policies to channel it into better usage.

https://communicationsdirectnews.com/do.php/140/35987?7649

Cerf says Internet lacks essential features

One of the Internet’s founding fathers and modern evangelists, Vinton Cerf, warned a gathering of government and technology industry leaders that the Internet “still lacks many features that it needs,” including essential authentication and security tools. But he urged the leaders to support a national broadband policy that provides universal, high-speed Internet access, not merely the availability of broadband communications networks.

http://www.gcn.com/Articles/2009/06/16/Cerf-says-Internet-lacks-essential-features.aspx

Mobiles for Development

This report gives an insight into the role of mobile technology as the basis for a communications revolution in Africa. In Africa, the cell-phone is usually the first telecoms connection people have ever had access to, opening up new opportunities. The report also guides on how mobile technology can enhance Plan and partners' work in Africa.

http://www.plan.fi/toiminnot/english/publications/julkaisut-single-view/article/mobiles-for-development/?tx_ttnews[backPid]=1521&cHash=d398d27796